I didn't get my iTunes purchase

While most purchases are delivered immediately to the account, some purchases may take more time (up to 24 hours) if the app store is experi...

I didn't get my Google Play purchase

While most purchases are delivered immediately to the account, some purchases may take more time (up to 24 hours) if the app store is experi...

I was overcharged for a purchase

When you buy something with your Apple ID, your payment method will be charged either at the time of purchase or within a few days.Some purc...

My child accidentally made a Google Play purchase. Can I get a refund?

Our Service is not intended for use by children under 13 years of age.Please contact Google Play for help with unauthorized charges.- Reques...

My child accidentally made an iTunes purchase. Can I get a refund?

Our Service is not intended for use by children under 13 years of age.Please contact Apple for help with unauthorized charges. Only Apple ha...

Prevent accidental or unwanted iTunes purchases

You can use Screen Time to prevent unintentional or unauthorized purchases from the iTunes Store.- Use Screen Time to prevent purchasingIf y...

Prevent accidental or unwanted Google Play purchases

You can help prevent accidental purchases on your device by turning on authentication. You can require a password or authentication for purc...

I made a purchase on Google Play by accident. How do I request a refund?

- Select Contact Us on the top-right of the screen- Select Billing & Purchases > I didn't get my purchase- Enter the Transaction ID a...

I want to report unauthorized charges

If you don't recognize a Google Play transaction, check with your family and friends to see if:- They made the purchase- A child may have pl...

I want to report unauthorized charges

When you buy something with your Apple ID, your payment method will be charged either at the time of purchase or within a few days.Some purc...

How do I change my payment method?

Here's how to add, edit, or remove payment methods you use for Google Play purchases.Add a payment method- Open the Google Play Store app.- ...

How do I change my payment method?

You can manage your Apple ID payment information in Settings on your Apple device.- Go to Settings > [your name] > iTunes & App St...