Troubleshooting
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How do I close the game?
Note: These steps may work only on Android 9 and up.- Swipe up to the middle of your screen.- Swipe up on the app.
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How do I disable notifications?
Note: Settings can vary by device. For your device's details, contact your device manufacturer.Change notifications for the app- Open your d...
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How do I change the language?
You can change the game's language by going to Settings > Language. The Settings is the gear icon located in the top-right corner of the ...
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I'm not hearing any sound
If you're not hearing any sound...- Check Settings (gear icon) > Sounds & Music are enabled- Check the mute button on the side of you...
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The game is not loading
Please Contact Us, describe the issue, provide a screenshot if you can. - Press the Power button for a few seconds. Then tap Screenshot. - ...
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The level is broken
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
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There's an issue with the graphics
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
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The app is crashing or freezing
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
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Recommended Device Requirements
The game runs best on devices that meet the following device specifications:Android- Processor: Dual Core of better- RAM: 2 GB or more- OS: ...
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Where's the 2nd part of my LTE?
You might see a second part for an LTE. The part two of the challenge will give some players a chance to complete a room that they haven't s...
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How to uninstall the app
How to delete apps on Android:- Open the Google Play Store app.- Tap Menu > My apps & games.- Tap on the app or game.- Tap uninstall.
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Why am I getting ads?
Advertisements allow us to let everyone download and play the app for free and to continue supporting the game with new content.
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How do I disable notifications?
To change an alert style or to disable notifications:- Go to Settings > Notifications.- Select the app under Notification Style.- Choose ...
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