Troubleshooting
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How do I close the game?
iPhone X or later or iPad with iOS 12- Swipe up from the bottom of the screen and pause slightly in the middle of the screen.- Swipe right o...
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How do I disable notifications?
To change an alert style or to disable notifications:- Go to Settings > Notifications.- Select the app under Notification Style.- Choose ...
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How do I change the language?
You can change the game's language by going to Settings > Language. The Settings is the gear icon located in the top-right corner of the ...
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I'm not hearing any sound
If you're not hearing any sound...- Check Settings (gear icon) > Sounds & Music are enabled- Check the mute button on the side of you...
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The level is broken
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
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There's an issue with the graphics
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
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The game is not loading
Please Contact Us, describe the issue, and provide a screenshot or screen recording if you can. On an iPhone X or later: - Press and hold ...
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The app is crashing or freezing
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
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Recommended Device Requirements
The game runs best on devices that meet the following device specifications:iOS- Processor: A6 or better- RAM: 2 GB or more- OS: iOS 10 or b...
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Where's the 2nd part of my LTE?
You might see a second part for an LTE. The part two of the challenge will give some players a chance to complete a room that they haven't s...
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How to uninstall the app
How to delete apps on your iPhone, iPad, and iPod touch:- Lightly touch and hold the app until it jiggles.- Tap x in the upper-left corner o...
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Why am I getting ads?
Advertisements allow us to let everyone download and play the app for free and to continue supporting the game with new content.
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How do I disable notifications?
To change an alert style or to disable notifications:- Go to Settings > Notifications.- Select the app under Notification Style.- Choose ...
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