Can I reset my progress?

It is not possible to reset your progress. You can only start a new game on a new device at this time.

I have my old device. How do I transfer my account to a new device?

You need both devices with you in order to transfer your account.On your old device- Go to Settings > Transfer Account.- Select "This is ...

I don't have my old device. How do I recover my account?

If you don't know your old Support ID:- Select Contact Us on the top-right of the screen- Select My Account > I want to recover my accoun...

Can I play on multiple devices at the same time?

The app does not support syncing progress across multiple devices. Your progress can only be connected to one device at a time.Note: You may...

Why is my account banned?

Please Contact Us and provide your Support ID so we can review your account.

I spent my Gems by accident

Gems will only be deducted from your account when they are used for in-game benefits (e.g. refilling energy, more moves, boosts).Unfortunate...