Why don't I have this feature?

You may not have access to a specific feature because some features are released on a limited basis. During a limited release, we do make ch...

How do I get free Gems and Boosts?

The only way to earn Gems and Boosts is through in-app purchases at this time, but we are exploring different ways for you to earn them.We r...

Where is my energy?

You will earn 1 energy every 30 minutes, up to a total of 5 energy. If you run out of energy, you can refill it using Gems.If your Energy is...

How do I get more Coins?

Coins are used to purchase decorating options around the room. You can earn more coins by playing and beating the levels.

The level is too hard

The puzzles are intended to be difficult because they are designed to challenge you. The level may take several tries in order to beat it.We...

How do I access other rooms?

To access new and completed rooms, tap on the house icon near the bottom of the screen.

How do I collect more Gloves?

Gloves are available to drop in every puzzle when a DIY challenge is active. However, it is possible for you to not see any Gloves if you co...

Why am I not getting Keys?

Once you join or create a team, you can participate in the Team Chest event. You can earn Keys by winning puzzle levels, but only while the ...

How does the Bonus Bank work?

Unlock rewards in your Bonus Bank by winning levels. To unlock all rewards, you will need to win 12 levels without losing more than 10 times...

Why is the feature "By Design" missing?

The "By Design" feature is available on a limited basis. This is the feature where you receive rewards for completing levels.We apologize fo...

I am no longer the Leader on a team I created

The role of Leader will automatically change if the original Leader is absent for 30+ days so the team can still operate.Unfortunately, the ...

Team Rally (Overview)

- Team Rally is a contest between 5 teams and can be started every 23 hours.- A rally can be started by the Team Leader or Co-leader.- Team ...

When will you add more rooms?

New permanent rooms are added periodically and events are available frequently for our players to enjoy. Our team is always hard at work on...

Keys total not matching up with Team Chest progress

The Team Chest progress will only show the Keys earned towards the next Chest level. It doesn't reflect the total amount of Keys earned duri...

How do I join or leave a team?

Once you reach level 200, you are eligible to join a team for free or create one for 50 Gems. Tap on the blue trophy icon at the bottom left...

Why do some teams have more than 2 tries (Team Rally)?

If the opponent team has more members, the smaller team may receive additional tries to even out the tries each team has. Please note the ad...

How do you get more than 125 flags (Team Rally)?

After all 25 puzzles have been completed, your team can use remaining attempts to replay previous puzzles. Each additional win on a puzzle i...

Where do I enter the Friend Code?

If you sent the invite:You do not need to enter any code. Your friend who received the code with your invite will need to enter it.If you re...

How can I get rid of the yellow arrow pointing towards the feature bar?

The arrow will disappear once you open the new limited time Challenge or Studio room and place at least one item.