Troubleshooting
-
How do I close the game?
iPhone X or later or iPad with iOS 12- Swipe up from the bottom of the screen and pause slightly in the middle of the screen.- Swipe right o...
-
How do I disable notifications?
To change an alert style or to disable notifications:- Go to Settings > Notifications.- Select the app under Notification Style.- Choose ...
-
I'm not hearing any sound
If you're not hearing any sound...- Check Settings (gear icon) > Sounds & Music are enabled- Check the mute button on the side of you...
-
The game is not loading
Please Contact Us, describe the issue, and provide a screenshot or screen recording if you can. On an iPhone X or later: - Press and hold ...
-
The level is too hard
The puzzles are intended to be difficult because they are designed to challenge you. The level may take several tries in order to beat it.We...
-
The level is broken
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
-
There's an issue with the graphics
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
-
The app is crashing or freezing
- Select Contact Us on the top-right of the screen- Select Bugs & Issues- Select the option that matches your issue- Describe the issue ...
-
Why am I getting ads?
Advertisements allow us to let everyone download and play the app for free and to continue supporting the game with new content.
-
Recommended Device Requirements
The game runs best on devices that meet the following device specifications:iOS- Processor: A6 or better- RAM: 2 GB or more- OS: iOS 10 or b...
-
Where's the 2nd part of my LTE?
You might see a second part for an LTE. The part two of the challenge will give some players a chance to complete a room that they haven't s...
-
How to uninstall the app
How to delete apps on your iPhone, iPad, and iPod touch:- Lightly touch and hold the app until it jiggles.- Tap x in the upper-left corner o...
Need more help?