I didn't get my iTunes purchase

While most purchases are delivered immediately to the account, some purchases may take more time (up to 24 hours) if the app store is experi...

I didn't get my Google Play purchase

While most purchases are delivered immediately to the account, some purchases may take more time (up to 24 hours) if the app store is experi...

I made a purchase on iTunes by accident. How do I request a refund?

Only Apple has access to your payment information, so only they can issue refunds. To request a refund, visit reportaproblem.apple.com.

I made a purchase on Google Play by accident. How do I request a refund?

- Select Contact Us on the top-right of the screen- Select Billing & Purchases > I didn't get my purchase- Enter the Transaction ID a...

My child accidentally made an iTunes purchase. Can I get a refund?

Our Service is not intended for use by children under 13 years of age.Please contact Apple for help with unauthorized charges. Only Apple ha...

My child accidentally made a Google Play purchase. Can I get a refund?

Our Service is not intended for use by children under 13 years of age.Please contact Google Play for help with unauthorized charges.- Reques...

I want to report unauthorized charges

When you buy something with your Apple ID, your payment method will be charged either at the time of purchase or within a few days.Some purc...

I want to report unauthorized charges

If you don't recognize a Google Play transaction, check with your family and friends to see if:- They made the purchase- A child may have pl...

I was overcharged for a purchase

When you buy something with your Apple ID, your payment method will be charged either at the time of purchase or within a few days.Some purc...

Prevent accidental or unwanted iTunes purchases

You can use Screen Time to prevent unintentional or unauthorized purchases from the iTunes Store.- Use Screen Time to prevent purchasingIf y...

Prevent accidental or unwanted Google Play purchases

You can help prevent accidental purchases on your device by turning on authentication. You can require a password or authentication for purc...

How do I change my payment method?

You can manage your Apple ID payment information in Settings on your Apple device.- Go to Settings > [your name] > iTunes & App St...

How do I change my payment method?

Here's how to add, edit, or remove payment methods you use for Google Play purchases.Add a payment method- Open the Google Play Store app.- ...

Piggy Bank

The Piggy Bank is a limited feature and may only be available on a limited basis.When the feature is available, the Piggy Bank will fill wit...

I made a purchase on Microsoft by accident. How do I request a refund?

Only Microsoft has access to your payment information, so only they can issue refunds.[Microsoft Support] Returning items you bought from Mi...